![]() However, in our case the app showed inconsistent behavior. Following screenshot shows the same screen (as well as options) that other affected users are talking about: It’s worth mentioning that we were also able to reproduce the problem at our end. A few days later, an Google employee acknowledged the bug, saying: The problem was first brought to notice on July 19 on the official Drive help forum. The problem disappears on pausing synchronization or quitting Backup and Sync before proceeding to system shut down. The issue in question is being reported by Windows users for cases when the client is active and syncing in background. While clicking the ‘shutdown anyway’ option works as expected (it force closes the app and shuts down the system), you’ll agree that not everyone likes doing a non-graceful shutdown. So effectively, you get into an endless loop. And this happens everytime they try shutting down their system. Please wait‘ with options to either ‘shutdown anyway’ or ‘cancel’.Īffected users note that when they wait for the app to close, they’re taken back to the desktop after some time. What’s being reported is, on shutting down the PC, a message pops up stating ‘ Backup and Sync is shutting down. Just a week following the client’s release, users started complaining about the problem, saying the application is inhibiting computers from shutting down. Quit the Backup and Sync client (for Drive and Photos) before shutting down your PC/laptop, or else the tool won’t let the shutdown operation succeed. The company did not convey, as to how long they’ll take to fix the problem. Google addressed the issue in question by saying that ![]() Curiously, some of the new complainants are encountering a ‘ googledrivesync.exe – Application error,’ as can be seen in the following screen shot (shared by a user) ![]() We stumbled upon a few more threads on the official Drive forum, where users have shared their experiences with the shutdown interruptions created by Backup and Sync. Google says the client’s next version (3.37) is expected to fix the shutdown glitch on Windows. A Google employee broke the news on one of the relevant threads: Google has released Backup and Sync’s latest v3.37, which will be auto-upgraded in a few weeks. The issue continues to persist even after the arrival of Backup and Sync’s latest v3.37, as we are still facing the same. ![]()
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